Effective Date: August 2, 2025
At Trek Store, we prioritize delivering your orders promptly and securely. This Shipping Policy outlines the procedures and standards we adhere to in ensuring your purchase reaches you efficiently.
Order Processing
- All orders are carefully processed within 1 to 3 business days, excluding weekends and public holidays.
- Upon processing, a confirmation email with tracking information will be sent to you.
Shipping Destinations
We ship to a broad range of international destinations. Should your country not appear during checkout, please contact us at contact@trekradar.com for further assistance.
Shipping Methods & Estimated Delivery Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United Arab Emirates | 1–3 business days | 1 business day |
| GCC Countries | 3–7 business days | 2–4 business days |
| International | 7–15 business days | 3–7 business days |
Please note that delivery times are estimates and may be affected by unforeseen circumstances such as customs processing or carrier delays.
Shipping Charges
- Shipping fees are calculated at checkout based on destination, weight, and chosen shipping method.
- We occasionally offer free shipping promotions on qualifying orders.
Order Tracking
Once your order ships, you will receive an email containing your tracking number. You can monitor your shipment’s progress through the carrier’s tracking portal or via your account on our website at https://store.trekradar.com.
Customs, Duties, and Taxes
International shipments may be subject to customs fees, import duties, or taxes imposed by your country’s regulations. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Delivery Delays
While we strive for timely delivery, some delays may occur due to:
- Adverse weather conditions
- Customs clearance procedures
- Carrier-related issues
If your order exceeds the expected delivery timeframe, please contact us promptly at contact@trekradar.com.
Address Accuracy
Please ensure that your shipping information is complete and accurate at the time of purchase. Trek Store is not liable for delays or non-delivery caused by incorrect or incomplete addresses. If you discover an error, notify us immediately.
Lost or Damaged Packages
In the event your order is lost or arrives damaged, please contact us within 7 days of delivery at contact@trekradar.com, providing your order number and relevant details. We will work swiftly to resolve the issue.
Returned Shipments
Orders returned to us due to incorrect address details or failure to collect the package may incur additional shipping fees for reshipment. Please reach out to us to arrange redelivery.
Contact Information
For any questions regarding shipping, please contact:
Email: contact@trekradar.com
Website: https://store.trekradar.com
Thank you for choosing Trek Store. We appreciate your trust and look forward to serving your adventure needs.